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2025 ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Newest Online Lab Simulation

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

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ISO-IEC-20000-Foundation Study Center | Top ISO-IEC-20000-Foundation Questions

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which event is NOT part of the definition of an incident?

A. A request for access to a service
B. An unplanned interruption to a service
C. An event that has NOT yet impacted the service to the customer
D. A reduction in the quality of a service

Answer: A

NEW QUESTION # 52
What is an example of a requirement for the service management objectives?

A. They should be easy to realize
B. They should be consistent with the service management policy
C. They should be shared with the customers
D. They should be left unchanged, even if services change

Answer: B

NEW QUESTION # 53
What is the intent of incident management?

A. To communicate with customers as to future service disruptions
B. To restore services as quickly as possible
C. To match new incidents to known errors
D. To track problems into the known error database

Answer: B

NEW QUESTION # 54
What is the objective of service continuity management?

A. To ensure that service continuity requirements are fully defined and agreed in service level agreements
B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
C. To ensure that potential service continuity issues are predicted and preventive action taken
D. To ensure that service continuity plans are tested in accordance with business needs

Answer: B

NEW QUESTION # 55
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A. Capacity management
B. Service availability management
C. Service level management
D. Configuration management

Answer: A

NEW QUESTION # 56
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